VIP CHAUFFEURS SERVICE LONDON LTD trading as VIP CHAUFFEURS SERVICE, is registered in England under Company Number 15979998 Registered office address: Regus, 6-9 The Square, Stockley Park, Uxbridge, England, UB11 1FW
VIP CHAUFFEURS SERVICE LONDON LTD reserves the right to amend these Terms and Conditions at any time for quality testing and development. Any changes will be promptly posted on the VIP CHAUFFEURS SERVICE LONDON LTD website's homepage, with users notified within 14 days of the updated Terms & Conditions. Continued use of our website implies acceptance and adherence to these terms and conditions unless explicitly objected to. The continued use of VIP CHAUFFEURS SERVICE LONDON LTD services also constitutes acceptance by the user.
1. When a booking is confirmed, VIP Chauffeurs Service London Ltd enters into a binding contractual obligation with the passenger to provide the journey as outlined in the booking details. This agreement ensures that the services described, including the pickup and drop-off locations, vehicle type, and any agreed preferences, are delivered as specified and in compliance with the Private Hire Vehicles (London) Act 1998.
All terms and conditions outlined herein apply to services arranged and provided by VIP CHAUFFEURS SERVICE LONDON LTD.
Subject to vehicle availability, users may request an upgrade to a higher-class vehicle. While the upgrade itself is free, charges will apply based on the upgraded category. Please feel free to contact VIP CHAUFFEURS SERVICE LONDON LTD at any time to discuss such matters.
For all vehicle bookings, we require a minimum notice period of 4 hours.
When booking for children, please request child seats in the comments section and specify the children's ages and the type of seat required.
Customers wishing to bring animals on board must obtain prior permission from VIP CHAUFFEURS SERVICE LONDON LTD and our partners. Guide dogs will always be accommodated. However, VIP CHAUFFEURS SERVICE LONDON LTD reserve the right to refuse transportation of animals (excluding guide dogs) if prior arrangements were not made.
The luggage and seating capacities of our vehicles are clearly specified in our vehicle illustrations. When making a booking on the VIP CHAUFFEURS SERVICE LONDON LTD website, any extra luggage will incur additional charges based on space availability. VIP CHAUFFEURS SERVICE LONDON LTD reserves the right to refuse any luggage not agreed upon or unable to fit in the vehicle's trunk without compromising safety.
Likewise, the vehicle's seating capacity is clearly indicated, and passengers not included in the original booking may be refused if space becomes limited and safety is compromised.
VIP CHAUFFEURS SERVICE LONDON LTD cannot be held responsible for delays arising from extreme weather conditions, unforeseen traffic, GPS navigation errors, or any other circumstances beyond our control. We do not accept liability or offer compensation for financial losses resulting from such delays, including missed meetings, hotel bookings, flights, or connecting flights.
Any penalties, such as parking tickets, resulting from customer actions or failure to obtain prior approvals, will be charged to the customer, including special parking fees imposed by building management, etc.
VIP CHAUFFEURS SERVICE LONDON LTD does not accept responsibility for bookings made through third-party ground transportation service provider websites. We only accept direct bookings through the VIP CHAUFFEURS SERVICE LONDON LTD website.
In the event that a vehicle is unavailable due to sudden mechanical failure or other reasons, we will provide a substitute vehicle of a similar class.
VIP CHAUFFEURS SERVICE LONDON LTD may cancel bookings due to unforeseen emergencies, driver unavailability, vehicle unavailability, or extreme weather conditions, and a full refund will be provided.
Changes to the destination can be made during the ride and will be subject to review and additional mileage charges by VIP CHAUFFEURS SERVICE LONDON LTD.
VIP Chauffeurs reserves the right to revise prices due to changes in fuel costs, taxes, or other external factors.
All passengers are required to adhere to standard rules and laws while traveling with VIP CHAUFFEURS SERVICE LONDON LTD Fleet:
Passenger safety is paramount.
Items left in our vehicles will be handed over to the Lost and Found department. Customers can retrieve lost items by contacting their driver or our office. The cost of returning lost items, including transportation and courier fees, will be borne by the customer. However, we do not charge for storing lost items.
VIP CHAUFFEURS SERVICE LONDON LTD Chauffeurs are not responsible for any loss or damage to luggage or property unless it results from negligence by our chauffeur. Customer properties are transported entirely at their own risk, and VIP CHAUFFEURS SERVICE LONDON LTD shall not be held liable for any loss or damage to such property.
In the event of a complaint about our services, customers should seek assistance from the driver or our company at the time of the incident. If this does not resolve the issue, complaints should be submitted in writing within 12 days of the hire's termination date. The company will acknowledge all complaints within 12 days and will generally respond in full within 28 days.
For transfer services, the first 45 minutes of waiting time are free for airport pickups after the agreed pickup time. Non-airport pickups include 15 minutes of free waiting time. After this free waiting time, additional waiting time costs will be charged at a flat rate, calculated based on the hourly booking price for the pickup location area, including the vehicle category rate (including VAT).
VIP CHAUFFEURS SERVICE LONDON LTD and its partners have a fixed mileage rate for hourly bookings. Any additional mileage beyond the hourly rate will incur extra charges, calculated based on the hourly booking price for the pickup location area, including the vehicle category rate (including VAT).
Customers can make payments using major credit cards. Payment will be processed immediately upon booking completion, with any additional charges incurred during the journey debited 24-48 hours after the trip concludes.
Invoices are sent to customers as soon as their journey ends (provided no additional charges are incurred). Included with the invoice is a review form that can be sent back to us via email or through our social media pages. In cases where customers add extras, invoices and review forms will be sent within 24-48 hours after the journey ends.
Customers are responsible for any charges associated with currency conversion or local account variations. VIP CHAUFFEURS SERVICE LONDON LTD reserves the right to request credit cards and ID verification if any suspicious activity is suspected.
VIP Chauffeurs reserves the right to amend these Terms and Conditions at any time. Clients will be notified of significant changes. Continued use of our services constitutes acceptance of the updated terms.
If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: info@vipchauffeursservice.co.uk | bookings@vipchauffeursservice.co.uk
Phone: +44 7940 029323 | 01895 6955612
Office Address: 6-9 The Square, Stockley Park, Uxbridge, Middlesex UB11 1FW
By booking with VIP Chauffeurs, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.